Contact and Support

To contact Bath Ticket Marketplace, email us at:

We will respond as quickly as we can. We do not operate a live chat service.

To help us resolve your query efficiently, please provide:

• your account email address;
• your order or listing reference (if applicable);
• the event name and date;
• a concise description of your issue;
• relevant screenshots, messages or evidence from the venue.

• Purchase or ticket-delivery issue
• Invalid ticket or venue-entry problem
• Seller payout issue
• Refund request
• Account or privacy request
• General question

• Never include full card numbers, CVV codes or passwords in any email.
• Never share your ticket QR code or barcode publicly or send it to anyone other than the intended recipient at the venue.
• If you have a dispute about a payment, please contact us before raising a chargeback with your bank where possible.

• How It Works — step-by-step guide for buyers and sellers
• Refunds and Cancellations — when refunds may be considered
• Terms and Conditions
• Privacy Policy